Answer:
35.35%
Step-by-step explanation:
If there were no deductibles, the expected claim payment would be:

If the collision insurance claim is under $2,000, then the insurer would not pay anything, but if X > $2,000, then the insurer would pay X - $2,000. The new expected value is:

The percentage reduction on the claim payment is:

There was a 35.35% reduction.