Answer:
corporate citizenship
Explanation:
Corporate citizenship is also called Corporate social responsibility and is describes the contribution of organizations to the society. In other words, it is referred to the people's perception of the business organization's positive contribution to the local community or society as a whole. The corporation has to communicate with its staff, shareholders, business partners, clients, government, and the rest of the community effectively to do this.
I assume that the context is story-telling and the high point refers to the high point of the story, or the one moment in which the decision is made that will influence the rest of the story: this is called climax (answer a).
The conflict might happen before the climax, and lead to it.
Its called the first level of administration i believe
