Question

Several days a week, usually between 8:00 a.m. and 9:00 a.m., users complain of MWI problems. Some have new messages, but their lamp is not lit; others complain that their lamp is on, but there are no new messages. You suspect that the server is not making MWI calls. How can you quickly check whether or not this is the case

Answer 1

Answer:

You should run the port activity report.

Explanation:

In this scenario, several days a week, usually between 8:00 a.m. and 9:00 a.m., users complain of message waiting indicator (MWI) problems. Some have new messages, but their lamp is not lit; others complain that their lamp is on, but there are no new messages. You suspect that the server is not a making message waiting indicator (MWI) calls.

In order to quickly check whether or not this is the case, you should run the port activity report.

A message waiting indicator (MWI) can be defined as a Cisco proprietary lamp, flashing liquid crystal display (LCD) panel, or special dial tone installed on the phones of a user which enables him or her to know a voice message waiting. When a message is waiting, the phone system is notified by the Cisco Unity Connection to activate the message waiting indicator on the user's phone.

The procedure for running the port activity report are;

1. Click on "reports" in the tool menu of the Cisco Unity Connection Serviceability.

2. Then click on "port activity report" on the serviceability report page.

3. Select the necessary options and lastly, click on "generate report."