Question

Heidi works for a home decor store. Her normal tasks include cleaning the store fixtures, helping customers find what they are looking for, and ringing up customer purchases. One day, she notices that several of the shelves are empty, so she goes into the back room and finds merchandise to fill the shelves. When she shows her manager, Tricia, what she has done, Tricia is so impressed that she asks Heidi to check all the shelves on a weekly basis and stock any empty shelves with new merchandise. This scenario best describes job:a. sharing.b. rotation.c. enrichment.d. enlargement.e. reduction.

Answer 1

Answer:

D) enlargement.

Explanation:

Job enlargement refers to increasing the amount of tasks that an employee needs to perform or his/her responsibilities without changing the employee's employee level. In other words, an employee is assigned more things to do but his/her salary is not increased.

Technically a job enlargement is a horizontal expansion of the employee's duties and responsibilities without affecting their employment status. On the other hand, job enrichment is basically the same thing, only that the employee actually improves his/her employment status (pay raise) and gains more control over his/her tasks.

In this case, Heidi will be responsible for doing more work, but her pay and level within the organization will not change.