Question

Your company introduced a new product one month ago. Since then, the Website has processed so many orders that the shipping and handling department has become overwhelmed. Also, sales representatives have been overwhelmed with questions about the product. The sales team needs a more efficient way to reduce questions about the new product so they can concentrate on generating more orders. What can your Web team do to help reduce the questions directed to the sales team

Answer 1

Answer: The web team can create a FAQ page.

Explanation: FAQ is an abbreviation for Frequently Asked Questions. A FAQ page is a page on an c ecommerce store, where answers to important questions about a company or its products and services have been stored. This is done to clarify the uncertainties of customers and show them how the company or its products and services work.

This will greatly help the company reduce questions directed to sales team, as customers can easily find answer to their questions in the FAQ page