Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
You know....it sounds like your making fun of jesus,not cool if you are
There were many factors that led to the colonization of Africa one was the desire to control the valuable natural resources that existed in African territories. Another major reason was that colonies were seen as a status symbol that could increase the prestige of a state and also the states real power relative to other states. Therefore, states were not powerful states in Europe unless they possessed major colonies. In Africa the colonization was also facilitated by the proximity of Africa to Europe thereby it was easier for European states to get to Africa.
Good fresh food practice means trying to avoid packaged food
as much as possible. A person should always try to consume locally produced
vegetables and fresh meat. Avoiding foods from cold storages can be highly
beneficial and healthy for any person. The food should be washed very well
before being consumed. Avoiding oily foods can keep a person very healthy. Consuming
boiled food can be a very healthy eating habit. Packaged foods are often not
fresh but they are either being kept chemically fit for use or are kept in
freezing temperature, but their nutrient value decreases highly.
233 divided by 12 would give you the answer of 19.41
