Question

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?
A) Re-establish a new theory or escalate
B) Establish a plan of action to resolve the problem
C) Document findings, actions, and outcomes
D) Implement preventative measures

Answer 1

Answer:

The answer is "Option A"

Explanation:

Escalation is the process of manipulating a bug, design failure in software program to obtain elevated access to the resources, which are usually shielded from the user, and wrong choices can be described as follows:

• In option B, It is wrong because It can't provide any type of problem-solving.
• In option C, It is wrong because it is a searching module.
• In option D, It is wrong because it is used to verify the system.