Question

For this assignment you will analyze the control systems used by a real organization such a s department, restaurant, hospital, police department, or small business. Your objective is to uncover all the different ways in which managers monitor and evaluate the performance of all the organization and employees. 1. At what levels does control take place in this organization?

Answer 1

The correct answer to this open question is the following.

Although the question does not specify any particular field or company, we can say the following.

We are going to pick a small business. A local sports apparel shop.

The different ways in which managers monitor and evaluate the performance of all the organization and employees is by let employees know from the very beginning the way they are going to be monitored and evaluated. For instance, in every job description, the manager specifically states the many functions the employee needs to perform daily. Then a series of Key Performance Indicators are developed (KPI´s) so the employee knows what is exécted of it.

For security purposes, there are some surveillance cameras placed in strategic places of the shop, so there could be evidence in the case of an incident.

At the end of the month, management and workers meet to check that goals have been accomplished and set new and challenging goals for the next month.