Question

Security is called because there is a disruptive person in the ER. When security arrives, they find a young man sitting silently in a chair. They grab the man and begin to yell at him for being disruptive. This is an example of __
A. ineffective communication because it involved a ER patient who is not well
B. effective communication because the patient was disruptive
C. Ineffective communication because it involved aggression
D. Effective communication because the security guard needed to take control of the situation before others got annoyed

Answer 1

Answer:

C) Ineffective communication because it involved aggression.

Explanation:

The man was "sitting silently in a chair" when security arrived, therefore the situation had already settled down. "They grab the man and begin to yell at him for being disruptive" shows ineffective communication and behavior. If the patient was being disruptive by yelling, how is yelling at him an effective way to solve the situation, especially after he already calmed down? At that point, the security was being more disruptive than that one man.

Hope this helps! :)

Answer 2

I would lean more towards A but it could also be C.