<span>In order to cut costs, most of the pay TV providers have incorporated large call centers where they hire poorly trained and low paid employees to answer customer calls. These employees lack incentive and generally don't care much about customers. One exception to the rule is DirecTV. They are known for the best customer service record in the industry. It uses outsourcing, but they have motivation, something lacking from other providers. Their reps get free satellite TV in their homes once they have been on the job for three months and are invited to special DirecTV events where they have chances to meet and greet celebrities and NFL stars. They are also given the ability to handle complaints themselves rather than just listening, noting and transferring calls.</span>
Answer: perform in-between meeting tasks(A)
Explanation:
The plan-do-check-act (PDCA) is a four-step method that is used in business and organizations for the control and improvement of the processes and products
A in PDCA stands for Act and it means to take action based on what one has learned in the study. In a case whereby the change does not work, own should go through the cycle again using a different plan.
In cases were one is successful, the person should incorporate what has been learned from the test into broader changes.
The "act" part of the PDCA cycle is used to perform in-between meeting tasks.
Answer:
B) adverse impact
Explanation:
Adverse impact refers to those practices that seems to be neutral for all the people but have a discriminatory effect on a certain group. It takes place in activities like hiring, promotion, training etc. of employees.
The information that the statement columns in the end-of-period spreadsheet mean to the accountant is the accounts have not been updated and a net income of $41,388. The correct option is b and c.
<h3>Who is an accountant?</h3>
An accountant is a person who manages and calculates the accounts or finance of a company, a firm, or a person. He calculates the capital of the person, manage taxes and give advice about the finance of the person.
Given that, debits are $26,754 and credits are $68,142. If we subtract the debit from the credit. We see a net income of $41,388.
Thus, the correct option is b. the accounts have not been updated. c, net income of $41,388.
To learn more about accountants, refer to the link:
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A) Producing the combination of goods most desired by society
