The advent of ________ has put buyers and sellers on much more equal footing.

1 answer:

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<span>Perhaps the most crucial component that has emerged in economic relations and buyer to seller transactions in recent years is that of the advent of the internet. In doing so, the internet has allowed sellers to be able to check buyers and review pricing and quality before making their purchase.</span>

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The Universal Container's customer support organization has implemented knowledge centred support (KCS) in its call centre. Howe

olga2289 [7]

Answer:

Measure and reward agents based on the no of new articles approved

Explanation:

A key way to improve knowledge sharing strategy is by rewarding valuable contribution.

Giving rewards for just any contribution might leads to a massive inflow of useless information purposely in order to claim rewards and at the end of the day , the data system is filled up with jargon and not knowledge.

Knowledge sharing credit should be attached only to information that adds value. Moreover as values can be relative ,it should be stated that value will be decided by the users of the information , which means the higher the user , the higher the value .

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3 years ago

Customer relationship management (CRM) helps ________. A. firms monitor and minimize employee turnover B. customers manage infor

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Answer:

C. Firms manage customer touch points to maximize customer loyalty

Explanation:

Customer relationship management(CRM) entails technology used by businesses to interact with their customers in order to concertize their loyalty to the business. CRM is not used for existing customers alone. It is also used to communicate with potential customers, lure them in and turn them to customers.

The major objective of CRM is to retain customers confidence in the brand and equally profit from their interaction with the company.

So option c is correct because CRM helps firms customer touch points to maximize customer loyalty

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3 years ago

Several firms are operating in a market where they take the other firms' response to their actions into account. This market is

Gnesinka [82]

Answer: An Oligopolistic market.

Explanation:

An Oligopolistic market is a market where they are very few supplies of a product and as such they charge higher prices due to the reduced competition.

In such a market the firms have to be very mindful of how their actions will impact that of their competitors because with such few competitors, they could easily lose customers if another oligopoly decides to change prices for instance.

They generally avoid doing so though because a price change by one will lead to a price change by others which would end up reducing the total amount that each firm makes as the prices will usually go downwards not up unless they collude.

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2 years ago

EASY 20 POINTS

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1. an employee stock ownership plan

2. skill variety

3. job sharing plan

4. institute a recognition program to honor top performing employees

5. employees of many companies are "on call" throughout the day

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3 years ago

Apple's selling iphones to customers in africa, asia, and europe is an example of the globalization of ________.

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The answer is market globalization. It is a term uniting the advertising and selling of services and goods with a progressively codependent and united global economy. It is marketing on a universal scale integrating or taking commercial advantage of global operative differences, resemblances and chances in order to meet global aims.

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3 years ago