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Genrish500 [490]
3 years ago
7

After customer service representatives are trained, their phone calls are monitored to determine if the CSRs are applying the le

ssons about gathering pertinent information from callers that are taught in the training classes. This is an example of the __________ level of training evaluation.
Business
1 answer:
Grace [21]3 years ago
8 0

Answer:

Behavior

Explanation:

The era has been changed most of the customer is shopping online and if they are found defective in the product, the customer always dials a customer care number by resolving their problem.  

For example a customer buys a laptop online and after a few days, customers found hanging issues. Customers will dial a customer care number of that particular brand and get helped from them.

Why the customer is found helped? The simple reason that the executive who represents the brand learns lessons and get trained for behavior and the knowledge of that product from the company. The customer looks behavior of the executive and from this, the customer builds a relationship with a brand.

On the other hand, the calls are being monitored for quality and training purposes.

You might be interested in
On January 1, 2018, Byner Company purchased a used tractor Byner paid $3,000 down and signed a noninterest-bearing note requirin
Sedbober [7]

Answer:

tractor   35,127,42 debit

      note payable         32,172.42  credit

     cash                           3,000     credit

--to record issuance--

Note payale end of 2018

39,584.19

note payables at Dec 31th

Note payable at the end of 2019

39,584.19

note payables at Dec 31th

Explanation:

As the note has zero.interest we discount the note to get the present value:

\frac{Maturity}{(1 + rate)^{time} } = PV  

Maturity  $44,000.0000  

time   3.00  

rate  0.11

\frac{44000}{(1 + 0.11)^{3} } = PV  

PV   32,172.42  

The difference will be a discount that will acrrue interest overtime.

the truck will enter the accounting net of interest charges thus:

3,000 downpayment + 32,127.42 = 35,127.42‬

interest will be: 32,127.42 x 1.11 = 32,127.41

<u><em>Then, do the same for 2019</em></u>

(32,127.41 + 3,532.0162) x 1.11 = 39,584.19

5 0
3 years ago
Which of the following is a condition in the general environment that if exploited effectively helps a company reaches strategic
valentina_108 [34]

Answer:

The correct answer to the following question will be "Opportunity".

Explanation:

  • A market opportunity to sell or contract any commodity, facility, facilities, etc. that will allow the buyer-licensee to set up a business.
  • The licensor of a marketing opportunity usually announces that he or she will protect or support the purchaser in finding a suitable destination or deliver the commodity to the cardholder-licensee.

Therefore, Opportunity is the right answer.

5 0
3 years ago
Assume the corporate tax view of capital structure. Your unleveraged cost of capital is 13%. Your corporate tax rate is 30%. You
sergejj [24]

Answer:

C. 11.05%

Explanation:

The computation of the cost of capital under the proposed leveraging is shown below;

cost of capital is

=Debt÷ value of leverged firm × ((unlevered cost of capital × (1 - tax rate))

=800 ÷ 1600 × ((13% + (13%) × (1 - 30%)))

= 11.0500%

hence, the cost of capital is 11.05%

8 0
2 years ago
This is due at 12. please help me
Over [174]
1. 110
2. 75
Won 110
Lost 35.
I tried my best sorry if it wrong.
5 0
2 years ago
Sellers allow customers to use credit cards for all of the following reasons: (You may select more than one answer. Single click
Tasya [4]

Answer:

c. seller receives cash sooner than if credit is granted directly to the customers

d. may allow seller to increase sales volume

Explanation:

When a customer uses a credit card, the bank that issued the card pays the seller immediately, and later, the bank recovers the money plus interest from the customer.

So this method allows for a faster collection of cash (basically immediatly) than if the seller granted the credit directly to the customer.

Credit cards also allow seller to increase sales volume because many people lack the cash necessary to pay down the full value of the purchase.

7 0
3 years ago
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