1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Genrish500 [490]
3 years ago
7

After customer service representatives are trained, their phone calls are monitored to determine if the CSRs are applying the le

ssons about gathering pertinent information from callers that are taught in the training classes. This is an example of the __________ level of training evaluation.
Business
1 answer:
Grace [21]3 years ago
8 0

Answer:

Behavior

Explanation:

The era has been changed most of the customer is shopping online and if they are found defective in the product, the customer always dials a customer care number by resolving their problem.  

For example a customer buys a laptop online and after a few days, customers found hanging issues. Customers will dial a customer care number of that particular brand and get helped from them.

Why the customer is found helped? The simple reason that the executive who represents the brand learns lessons and get trained for behavior and the knowledge of that product from the company. The customer looks behavior of the executive and from this, the customer builds a relationship with a brand.

On the other hand, the calls are being monitored for quality and training purposes.

You might be interested in
Simpson and Homer Corporation acquired an office building on three acres of land for a lump-sum price of $3,350,000. The buildin
Volgvan

Answer:

Building = $1,340,000

Land = $1,675,000

Furniture and fixtures = $335,000

Explanation:

This is an example of Basket Asset Purchase whereby a number of assets purchased as one package.

Initial value of each asset is are determined by the Basket Asset Purchase  based on their relative fair market value as follows:

Building = $3,350,000 × [$2,560,000 ÷ ($2,560,000 + $3,200,000 + $640,000)] = $3,350,000 × 0.4 = $1,340,000

Land = $3,350,000 × [$3,200,000 ÷ ($2,560,000 + $3,200,000 + $640,000)] = $3,350,000 × 0.5 = $1,675,000

Furniture and fixtures = $3,350,000 × [$640,000 ÷ ($2,560,000 + $3,200,000 + $640,000)] = $3,350,000 × 0.1 = $335,000

Therefore, the initial values of the building, land, and furniture and fixtures would be $1,340,000, $1,675,000, and $335,000 respectively.

6 0
3 years ago
Psychographic analysis and behavioral analyses are examples of methods of ________. market research marketing market segmentatio
Anni [7]

Psychographic analysis and behavioral analyses are examples of methods of market segmentation positioning.

Market research is the process of determining the feasibility of a new service or product through research conducted directly on potential customers. Market research allows companies to discover target markets and collect consumer opinions and other feedback regarding their interest in products and services.

Most business ideas come from entrepreneurs who recognize a need for a product or service.

The psychographic analysis includes personality traits, lifestyle, social class, habits, behaviors, and interests. Each of these unique psychological factors strongly influences consumer behavior. These factors are then used to segment the audience based on their psychographic composition.

Learn more about Psychographic analysis at

brainly.com/question/13361203

#SPJ4

8 0
2 years ago
A portfolio that combines the risk-free asset and the market portfolio has an expected return of 6.5 percent and a standard devi
mario62 [17]

Answer: Step 1) Find share of market in the Portfolio

(11.5-3.5)x+3.5=6.5

8x=3

x=3/8

x=0.375

=37.5%

SD of market portfolio= 0.375x+0=9.5

x=9.5/0.375

=25.33%

correl = cov / (std 1 * std2)

0.4=COV/0.2533*0.545

COV= 0.2533*0.545*0.4=0.05

cov of 2 assets = b1 * b2 * variance of market

0.05=B1*1*0.2533^2

B of security=0.0032

Capm Model

3.5+0.0032(11.5-3.5)=3.5256% expected return

Explanation:

Step 1) Find the share of market in the portfolio in order to find market SD

Step 2)  Find Covariance betweens security and market by using both SDS and correlation

Step 3) Find Beta of Security using Co variance

Step 4) Use the Beta in CAPM model in order to find expected return

4 0
3 years ago
Six equal annual contributions are made to a fund, with the first deposit on December 31, 2019. Required: Using the future value
Tasya [4]

Answer:

The answer is $3,888.22

Explanation:

This is an annuity due because the cash flow is being done on the first day of each period.

Annuity is a fixed sum of money paid to or receceived from someone or business every year.

Future Value(FV) = $30,000

Interest rate(i or I/Y) = 10%

Number of years(N)= 6 years

Annuity (PMT) = ?

Using a Financial calculator to solve it (Texa BA II Plus )

Annuity (equal contributions) will be $3,888.22

6 0
3 years ago
A Treasury bond due in one year has a yield of 5.7%; a Treasury bond due in 5 years has a yield of 6.2%. A bond issued by Ford d
SVETLANKA909090 [29]

Answer:

d. 0.8% and 1.3%.

Explanation:

The default risk premiums on the bonds issued by Shell = 6.5% - 5.7% = 0.8%

The default risk premiums on the bonds issued by Ford = 7.5% - 6.2% = 1.3%

Hence, the default risk premium issued by Shell and Ford respectively are 0.8% and 1.3%

7 0
3 years ago
Other questions:
  • Suppose i would like to prevent a line break in word from splitting apart my customer's title and name, "mr. jones", should it h
    13·1 answer
  • Steven is moving into his first apartment in a few weeks and has been busy packing. In addition to the things he has purchased w
    10·1 answer
  • On September 18, 2019, Afton Company purchased $2,475 of supplies on account. In Afton Company’s chart of accounts, the supplies
    7·1 answer
  • Suppose group price discrimination is possible but a firm chooses not to and sets the same price in each market. As a result Sel
    6·1 answer
  • When a perfectly competitive industry is not in the long-run equilibrium, all firms in the industry A. earn negative economic pr
    14·1 answer
  • Compare the types of team with the characteristics of successful team and affective team
    11·1 answer
  • Marigold Company identifies three activities in its manufacturing process: machine setups, machining, and inspections. Estimated
    5·1 answer
  • Behavioral segmentation addresses the knowledge of, use of, response to, and attitude toward a product. Which of these is an exa
    11·1 answer
  • Ethan is planning for his retirement. He has narrowed it down to two investment options. The first is an ira where monthly payme
    12·1 answer
  • bridgeport company changed depreciation methods in 2020 from double-declining-balance to straight-line. depreciation prior to 20
    7·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!