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Genrish500 [490]
4 years ago
7

After customer service representatives are trained, their phone calls are monitored to determine if the CSRs are applying the le

ssons about gathering pertinent information from callers that are taught in the training classes. This is an example of the __________ level of training evaluation.
Business
1 answer:
Grace [21]4 years ago
8 0

Answer:

Behavior

Explanation:

The era has been changed most of the customer is shopping online and if they are found defective in the product, the customer always dials a customer care number by resolving their problem.  

For example a customer buys a laptop online and after a few days, customers found hanging issues. Customers will dial a customer care number of that particular brand and get helped from them.

Why the customer is found helped? The simple reason that the executive who represents the brand learns lessons and get trained for behavior and the knowledge of that product from the company. The customer looks behavior of the executive and from this, the customer builds a relationship with a brand.

On the other hand, the calls are being monitored for quality and training purposes.

You might be interested in
2. Distinguish between economic and non-economic wants.
bulgar [2K]

Answer:

Difference among the economic wants and the non- economic wants is shown below:

Explanation:

Wants is the term which is described as the desires for the things that the person or an individual may or may not actually require or needed.

a. Economic wants

1. Economic wants are those wants which generally known as the desires and are usually satisfied or fulfilled after taking or consuming he service, goods or in other cases leisure.

2. Economic wants is spending money in order to satisfy the want or the desire.

b. Non - economic wants

1. Non- economic wants are those wants which are generally the human needs, that is required or needed to be satisfied without involve the monetary cost or the value.

2. It might involve the water, air.

3. These are those wants that could be fulfilled without spending the money.

4 0
3 years ago
The Percy family have purchased a heavily wooded property in Northern California. They are planning to build a guest house off t
wlad13 [49]

Answer:

severance process

Explanation:

severance process is one in which an employer grant an employee a severance pay after termination of employee's employment. This is usually inform of an agreement, and this applies to The Percy family here,

As the family is planning to sell the wood to the neighbors as firewood, the process applies is called severance process

8 0
4 years ago
If a person violates a cease and desist order, the Commissioner can turn the matter over to the New Jersey Superior Court for fu
VikaD [51]

Answer:

It is up to $1000, each day of violation constitutes a separate violation

Explanation:

Acording to the code the total penalty may not exceed a $ 10,000 aggregatethe department may institute and maintain in the name of the state any inforcement  proceedings hereunder. money collected hereunder shall be deposited in the state general found.

6 0
3 years ago
One advantage of free trade is: Group of answer choices advanced production operations are built in low-wage countries. innovati
marshall27 [118]

Answer:

Innovation for new products occurs which keeps firms competitively challenged

Explanation:

Free trade can be regarded as a

theoretical policy , that governments use when there is no imposition of

tariffs/taxes, as well as duties on imports as well as exports.

free trade can be regarded as the opposite of protectionism. It should be noted that One advantage of free trade is Innovation for new products occurs which keeps firms competitively

7 0
3 years ago
Which of the following statements is true?
Sedaia [141]

Answer:

The correct answer is option d.

Explanation:

A monopoly is a market structure where there is a single firm in the market with no close substitutes. The firm is a price maker. There is high barriers to entry in the market.

Similar to monopoly other imperfect competition such as monopolistic competition and oligopoly also have barriers to entry, and are price makers. But the firms in such markets have different  demand curve than the market demand curve.

But in a monopoly there is only single firm, so the market demand curve is the same as  individual firm's demand curve.

4 0
3 years ago
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