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Genrish500 [490]
3 years ago
7

After customer service representatives are trained, their phone calls are monitored to determine if the CSRs are applying the le

ssons about gathering pertinent information from callers that are taught in the training classes. This is an example of the __________ level of training evaluation.
Business
1 answer:
Grace [21]3 years ago
8 0

Answer:

Behavior

Explanation:

The era has been changed most of the customer is shopping online and if they are found defective in the product, the customer always dials a customer care number by resolving their problem.  

For example a customer buys a laptop online and after a few days, customers found hanging issues. Customers will dial a customer care number of that particular brand and get helped from them.

Why the customer is found helped? The simple reason that the executive who represents the brand learns lessons and get trained for behavior and the knowledge of that product from the company. The customer looks behavior of the executive and from this, the customer builds a relationship with a brand.

On the other hand, the calls are being monitored for quality and training purposes.

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On October 29, 2016, Lobo Co. began operations by purchasing razors for resale. Lobo uses the perpetual inventory method. The ra
olga_2 [115]

Answer and Explanation:

1.1 The Journal Entry is shown below:-

a. Cash Dr, $5,400

     To Sales $5,400

(Being Sales Held is recorded)

b. Warranty Expense Dr, $330  

Estimated Warranty Liability $330

(Being warranty expense recognized is recorded)  

($5,500 × 6%)

c. Estimated Warranty Liability Dr, $435

       To Inventory $435

(Being warranty Executed is recorded)  

(29 razors × $15)

d. Cash Dr, $16,200  

       To Sales $16,200

(Being Sales Held is recorded)

e. Estimated Warranty Liability Dr, $360

        To Inventory $360

(Being Warranty Executed is recorded)

(24 × $15)

f. Warranty Expense Dr, $972

           To Estimated Warranty Liability $972

(Being warranty expense recognized is recorded)

($16,200 × 6%)

2. The computation of warranty expense is reported for November 2016 and December 2016 is shown below:-

Warranty Expense for Nov 2016 = $5,500 × 6%

= $330

Warranty Expense for Dec 2016 = $16,200 × 6%

= $972

3. The computation of warranty expense is reported for January 2017 is given below:-

Warranty Expense for Jan 2017 =$10,800 × 6%

= $648

4. The computation of balance of the Estimated Warranty Liability account as of December 31, 2016 is given below:-

Balance of Estimated Warranty Liability on 31 Dec 2016 = Estimated Warranty Liability For Nov 2016 + Estimated Warranty Liability For Dec 2016 - Warranty Claim in Dec 2016

= $330 + $972 - $648

= $654

5. The computation of balance of the Estimated Warranty Liability account as of December 31, 2017 is given below:-

Balance of Estimated Warranty Liability on 31st Jan 2017 = Balance of Estimated Warranty Liability on 31 Dec 2016 + Estimated Warranty Liability for Jan 2017 - Warranty Claim in Jan 2017

= $654 + $648 - (29 × $15)

= $654 + $648 - $435

= $867

6 0
3 years ago
Trade Associations provide all of the following except
Lyrx [107]

Answer: B: a degree

Trade Associations provide all of the following a degree.

Explanation:

Trade Associations refer to a group of people in a particular business or trade, who come together to promote their common interests. They are established to set laws and provide great knowledge to companies within the industry.  Members operate in the same industry. They are non-profit organizations who provide different learning tools for businesses in a particular industry. They are also known as trade organization.

6 0
3 years ago
The sales discounts account is a contra account to the​ ________ account
Gennadij [26K]
The purchases discount account or discounts received account.
6 0
3 years ago
During the RFP stage, B2B buyers:
Thepotemich [5.8K]

Answer:

The correct answer is c. invite suppliers to bid on supplying what is requested.

Explanation:

B2B sales require special attention due to the profile of your buyer.

In this type of sale, buyers have a position much more linked to decision making, so they spend more time on a detailed and critical analysis of the proposal.

The B2B buyer chooses companies that allow the creation of strong business relationships, with a guarantee of supply and deadlines.

This is because B2B negotiations demand an effort, time and investment that, in case of any inconvenience, it can be difficult to recover and find a new supplier.

7 0
3 years ago
Complete the following sentence.
grandymaker [24]

Answer:

Crucial or important?

Explanation:

Tell me if there's anything else to the question but I would say that it is very important to convince a person with understanding or appeal.

4 0
3 years ago
Read 2 more answers
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