To find the z-score: Convert 95% to a decimal: 0.95 Subtract from 1: 1-0.95 = 0.05 Divide by 2: 0.05/2 = 0.025 Subtract from 1: 1-0.025 = 0.975
Using a z-table (http://www.z-table.com) we see that this value goes with a z-score of 1.96. Using this, our value for σ and our margin of error, we have:
.75% .0075 of the people that went to the concert said they would go if they could not see the band again. To find this you simply divide 9 by 1200, which equals .0075