Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
Answer:
After the problem is properly identified Tyler must identify the decision criteria in this case Tyler identified the problem as a <u>general safety problem</u> (accidents during high-rise building) and possible solutions for this kind of issue will involve costs.
Answer:
Evidence suggest that veterans are likely to suffer Post-Traumatic Stress Disorder.
Explanation:
By definition war implies to suffer traumatic situations where the life of the veteran is in danger and she or he doesn't have control over the situation. Some of the symptoms suffered by veterans, as follows:
- Difficulty sleeping and concentration
- Fear for personal safety
- Overreaction to inesperate situations
Exists severals challenges for veterans: inclusion to the labor market, overcome to psycological conditions and find a life purpouse are the most common issues that face veterans according to recent research.
