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My name is Ann [436]
3 years ago
14

17 responding to a customer's complaint you are a manager at home goods, which sells a wide variety of bath, kitchen, and other

household items. several months ago, you offered a special sale on a specific freshair humidifier, model 2850. a customer who purchased one of these humidifiers returned to your store last week to purchase more filters for the humidifier. however, your store no longer carries the freshair brand. although the store offers several replacement filters for other brands, you do not carry the specific model the customer requires. he wrote a letter to "the manager" complaining about the problem and indicating that he plans to tell everyone he knows not to bother buying products from your store because you don't stock the items needed to maintain them. although you don't have the filters in your store, you can special order them. how do you respond to the letter? what medium would you use? draft a message.
Business
1 answer:
abruzzese [7]3 years ago
5 0
How do you respond to the letter? what medium would you use? draft a message.

I would do a phone call that you have scripted. Mr. Donut, I received your letter regarding our store not carrying the filters for your humidifier. I sincerely apologize and want to make this right.

I am able to special order those filters. I will also follow up with customer service to remind them of the special order process. How many would you like to order? I will put a rush on this.
Can I help you with anything else?
We will call you when your items come in. We value all of our customers. Thank you for bringing this to our attention.
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Answer:

Champion

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3 years ago
"Assume these facts: On October 11, the auditor received a cutoff bank statement dated October 7. The September 30 deposit in tr
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Complete question:

Procedures for Auditing a Client's Bank Reconciliation. Auditors typically will find the

items lettered A-F in a client-prepared bank reconciliation.

Required:

Assume these facts: On October 11, the auditor received a cutoff bank statement dated October

7. The September 30 deposit in transit; the outstanding checks 1281, 1285, 1289, and 1292; and

the correction of the bank error regarding check 1282 appeared on the cutoff bank statement.

a. For each of the preceding lettered items A-F, select one or more of the following procedures

1-10 that you believe the auditor should perform to obtain evidence about the  item. These procedures may be selected once, more than once, or not at all. Be prepared  to explain the reasons for your choices.

1. Trace to cash receipts journal.

2. Trace to cash disbursements journal.

3. Compare to the September 30 general ledger.

4. Confirm directly with the bank.

5. Inspect bank credit memo.

6. Inspect bank debit memo.

7. Ascertain reason for unusual delay, if any.

8. Inspect supporting documents for reconciling items that do not appear on the cutoff  bank statement.

9. Trace items on the bank reconciliation to the cutoff bank statement.

10. Trace items on the cutoff bank statement to the bank reconciliation.

b. Auditors ordinarily foot a client-prepared bank reconciliation. If the auditors had performed  this recalculation on the preceding.

Explanation:

a. Identification of procedures:

A. Balance by bank: procedures 4 and 9.

A. Transit deposits: processes 1, 7, 8, 9, and 10.

C. Outstanding controls: protocols 2, 7, 8, 9, and 10.

C. Customer's notice obtained by the bank: process 5.

E. Error: test 1282, published on September 26, procedures 5 and 9.

F. Balance of Books: Process 3

b. The gross unpaid payments was $13,480, not $11,450. Anyone engineered a bank calculation to suit the general ledger amount, which would be overstated by $2,000 (supplied the general ledger balance is $20,400).

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Answer:

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Answer:

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