Answer:
Topic: Customer focused Listening Workshop
Explanation:
Begin with the introduction of who is a customer and the definition of terms or words like listening and focused.
Thereafter, highlight the various types or categories of customers and their various behaviors. Back it up with possible images or signs that represents their various behavioural pattern
Then proceed to explain the ways to listen to them and get them in order to get them to purchase or secure their loyalty to your product and services.
Also explain how glistening to a customer could have its pros and cons in terms of been positive and negative to your product and services.
Coin out a question such as 'How would you manage a customer with temperament, such that you must get him to patronize your product or services using the listening approach?'
Do a small group session to discuss the above question for about five minutes and make them to report back to the general house.
Take some moment to do a final summary, conclusion and recommendations before closing the workshop.
