Question

Telephone inquiries of 100 IRS "customers" are monitored daily at random. Incidents of incorrect information or other nonconformities (such as impoliteness to customers) are recorded. The data for last week follow: Day 1 2 3 4 5 No. of Nonconformities 8 8 23 19 15 a) Using 3 standard deviations, the c-chart for the nonconformities is: UCLc = nonconformities (round your response to two decimal places).LCLc = nonconformities (round your response to two decimal places and if your answer is negative, enter this value as 0).b) b) According to c-chart, there (is significant/Not significant) variation in the incidents of incorrect information given out by the IRS telephone operators

Answer 1

such huge question but tuff so sorry