The dimension of the service quality that have the ability to convey trust and instill confidence in customers is referred to as: Assurance.
<h3>What are the Five Dimensions of Service Quality?</h3>
The five dimensions of service quality are:
- Tangibility: this is the quality of the service being rendered to be perceived by customers to be relatively tangible or valued.
- Reliability: the service must be dependable and accurate. So, customers expect a quality service to be reliable.
- Responsiveness: a quality service should be willing help customers and provide services promptly.
- Assurance: Customers should be able to feel a sense of trust and confidence from the quality service a firm provides.
- Empathy: this is the ability to be provide caring and individualized attention to customers.
In conclusion, we can see that the dimension of the service quality that have the ability to convey trust and instill confidence in customers is referred to as: Assurance.
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Answer:
That's called the "I knew it all along" phenomenon
or
Hindsight bias
Explanation:
"The common tendency for people to perceive events that have already occurred as having been more predictable than they actually were before the events took place."
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Answer: The executive branch carries out and enforces laws. It includes the president, vice president, the Cabinet, executive departments, independent agencies, and other boards, commissions, and committees
Explanation:
Answer:
relationship orientation
Explanation:
According to my research on different sales approach, I can say that based on the information provided within the question this dealership has adopted a relationship orientation approach. This is a sales approach that focuses on developing a bond with the client in order to provide a better service and understand what is the best product for that client.
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