I'll help with a little of this.
The receptionist mistakes: Not asking about symptoms, temperature, and duration.<u> Checking the patients information on file after getting her name! </u>Unprofessional language "Okay. Bye."*
Consequences: The patients condition could worsen and she could collapse.
*She should have at least referred the patient to an emergency clinic, but more than that, the receptionist should have communicated directly with the doctor to discuss the circumstances.
I'm going to leave the rest up to you!
And oral contraceptive pill, they have an average of a 9% failure rate.
