Question

F a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take?
a. take the $20 and thank the taxpayer for the tip.
b. tell the taxpayer it would be better to have the $20 deposited directly into your bank account from his refund.
c. thank the taxpayer, and explain that you cannot accept any payment for your services.
d. refer the taxpayer to the tip jar located on the quality review and print station.

Answer 1

The appropriate action would be: C. Thank the taxpayer, and explain that you cannot accept any payment for your services.
Government workers couldn't receive cash payment in any kind unless there is a necessary administrative purpose. 
They could on the other hand, receives Gifts that held the value less than $ 20

Answer 2

I would refer the taxpayer to the tip jar on the print and review station. Usually it is against company policy to accept tips directly outside of the food and hospitality industry. Since I am a paid employee and there is a tip jar available this seems to be the correct decision to make.