Question

"judith supervises a call center department that receives stress-producing calls from unhappy customers. turnover has increased by 33 percent over the last four months. judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. according to revised path-goal theory, judith is using a(n) ______ leadership style."

Answer 1

Judith is likely demonstrating the leadership style called affiliative. This leadership style tends to focus more on the people as a way of establishing or building relationships or to be able to communicate or understand the people associated with the certain task or problem.