From January 2005 through July 2017, approximately 853 million electronic data records in the US were breached.
This allowed the attackers to take control over people's personal data, such as their various credit card numbers, and other important data, as well as their addresses, etc. The cyber police, as well as the regular police have been working hard to stop this from happening, but the hackers are very strong and smart.
To direct the employees and respond to any calls/emails regarding a problem or upgrade that should be changed/fixed. (I don't know if that's what you wanted)