I believe the answer is C
3. PRESUMPTUOUS.
Being interactive is definitely something a person would look for in a physician, because being interactive helps to reach out the person looking for help. Being courteous is being polite, and being polite and nice is a must. Empathetic means being able to reach out and relate to a personal thing, to be able to understand on a deep, emotional level, and that's definitely a valuable trait in physicians.
However, being presumptuous is being considered a know-it-all, jumping to conclusions and crossing the limits, and this definitely isn't a desirable quality in physicians.
