Answer: Phishing
Explanation:
Phishing is a form of identity theft involving phony email messages asking customers to update credit, debit, cards, accounts passwords, and all whole of personal information. It is still one of the relevant form of identity theft whereby personal information is taken away in form of electronic communication or messages.
One example could be when a person receives a mail from xyz.com and ask him/her to click on a page. upon clicking on it the person will be redirected to another page. in that page several details would be there such as username and password, bank account details. So once all these details are entered in the web page all our personnel information will leaked into the servers of the hackers and could lead to serious troubles. Sometimes phishing is also in form of fake social networking website which resembles exactly to that of the original one.
So Phishing is a for of identity theft.
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Answer:
Perform data backup on the work computer
Explanation:
It is very important that at every point in time that a technician will perform a maintenance, repair, or troubleshooting. the data on the work computer should be backed up to avoid loss. This is done to avoid data loss resulting from failure from hardware or software, backup provides copy of critical data immediately the maintenance is done, therefore backup is very important before any troubleshooting is done.
