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zvonat [6]
4 years ago
5

Frank asks his customers to complete a survey about the service they receive at his company so that he and his staff can make ad

justments and improvements. Frank is focusing on the ____ aspect of total quality management.
Business
1 answer:
nignag [31]4 years ago
5 0

Answer: Customer satisfaction

Explanation:

 The customer satisfaction is the term that is used in the marketing for specifically measuring the expectation and also the satisfaction of the consumer by using the products and the services in the market.

The customer satisfaction is one of the important term that is used in the marketing as it helps in improve the business and increase the positive image of the products and the services.

According to the given question, Frank is basically focuses on the customer satisfaction characteristics in terms of total quality of the management.  

 Therefore, Customer satisfaction is the correct answer.

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The following selected transactions relate to investment activities of Ornamental Insulation Corporation during 2021. The compan
Digiron [165]

Answer and Explanation:

a)

Journal entries

Mar.31

Dr Investment in Distribution Transformers shares $ 400,000.00

Cr Cash $ 400,000.00

Sept.1

Dr Investment in American Instruments bonds $900,000.00

Cr Cash $900,000.00

Sept.30

Dr Cash ($400,000 x 8%/2) $ 16,200.00

Cr Investment revenue $ 16, 000.00

Oct.2

Dr Cash $ 425,000.00

Cr Investment in Distribution Transformers $ 400,000.00

Cr Gain on sale of investments $ 25,000.00

Nov.1

Dr Investment in M&D Corporation shares $1,400,000.00

Cr Cash $1,400,000.00

Dec.31

Dr Investment revenue receivable $ 30,000.00

Cr Investment revenue ($900,000 x 10% x 4/12) $ 30,000.00

Dec.31

Dr Investment revenue receivable $ 14,000.00

Cr Investment revenue ($1,400,000x 6% x 2/12) $ 14,000.00

Dec.31

Dr Fair value adjustment (calculated below) $ 10,000.00

Cr Net unrealized holding gains and losses–OCI $ 10,000.00

Available for sale securities Cost Fair market Value Profit/Loss

M & D Corporation shares

$1,400,000.00 $ 1,460,000.00 $ 60,000.00

American Instruments bonds $900,000.00 $850,000.00 ($50,000.00)

Totals $2,300,000.00 $2,310,000.00 $ 10,000.00

b)

Income Statement

Investment Revenue = $16,200 + $30,000 + 14,000 $ 60,200.00

Gain on sale of investments $ 25,000.00

Statement of comprehensive income

Net unrealized holding gains and losses on investments $ 10,000.00

Balance sheet:

Current Assets

Investment revenue receivable $ 30,000.00

Securities available-for-sale $2,300,000.00

Add: Fair value adjustment $ 10,000.00 $2,310,000.00

Shareholders’ Equity

Net unrealized holding gains and losses on investments $ 10,000.00

6 0
3 years ago
Within the domain of logistics management, the customer service concept implies that firms should:
kodGreya [7K]
I had to look for the options and here is my answer:

Within the domain of logistics management, the customer service concept suggests that the firms should simultaneously establish customer service levels and logistic costs in order to achieve the given strategic goals. (The answer is based on the actual options given).
6 0
3 years ago
Under purchasing power parity, the future spot exchange rate is a function of the initial spot rate in equilibrium and a. the in
kirza4 [7]

Answer:

The correct answer is a) the inflation differential.

Explanation:

Inflation differential is the difference we can find between two countries in exchange rates. The inflation differential can produce losses for the company if, in the country you want to buy, there is a big difference in your exchange rate, since this raises the prices of the product. As a result, the company has a loss; it can also happen if It is a case of exports.

If the inflation differential is maintained for an extended period, it can cause loss of competitiveness, since the profit margin of the products would be affected.

<em>I hope this information can help you.</em>

6 0
3 years ago
A company uses the percent of sales method to determine its bad debts expense. At the end of the current year, the company's una
ValentinkaMS [17]

Answer: $5,440

Explanation:

When using the percent of sales method to determine bad debts, the company estimates a percentage that it believes will results in uncollectible debt and then applies it to the sales/revenue figure. The figure that is calculated is then debited along with the debit balance on the Allowance for doubtful accounts to the Bad debts account for the year and credited to the Allowance for doubtful accounts.

This company estimates that they will have 0.6% of credit sales uncollectible.

There are also $790,000 in sales of which all are on credit.

The Uncollectible estimate is therefore,

= 790,000 * 0.6%

= $4,740

This figure is then added to the debit amount on the Allowance for Uncollectible Accounts.

= 4,470 + 700

= $5,440

Note; A debit balance on the Allowance for doubtful debt account signifies that the bad debts were higher than anticipated the last time. This is why the figure is added to the current bad debts expense.

6 0
3 years ago
Assume Sarah is a cash-method, calendar-year taxpayer, and she is considering making the following cash payments related to her
Marizza181 [45]

The question is incomplete. However, it is about the calculation of after-tax cost of payment

Answer:

After-tax cost = payment*(1-0.37)

Explanation:

The after-tax cost is the net cost after the deduction of the amount of tax from the actual payment. In most cases, the value of the tax deduction is determined by multiplying the marginal tax rate with the payment. Then, the magnitude of the after-tax cost can be estimated by subtracting the payment from the tax deduction.

7 0
3 years ago
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