The question here asks you to distinguish between subjective and objective kinds of rewards.
Objective rewards are those that can be compared between people and where you can say: Yes, this person got a better reward. Some examples are grades or the number of facts learnt
Subjective rewards are what a person feels or experiences, so the correct answer is C.
Answer: A milestone
Explanation:
Based on the information given in the question, the answer is a milestone. A milestone simply tells the author that the work is gradually prigressing.
It is a finding which shows that a particular aim in the research plan has been achieved. Therefore, the correct option to the above question is D
Answer: empathetic listening
Explanation: Empathetic listening can be simply defined as the act of paying attention or listening to what a speaker or the next person has to say with empathy (compassion, insight et cetera) i.e making the speaker understand that you understand what they are going through. It helps the speaker release their emotions which reduces stress and also the development of trust and respect.
Tien being patient, listening and acknowledging what the employee is saying without being judgmental i.e showing empathy is a good illustration of empathetic listening.