Winds sweep the sea floor of the Arial sea and blow dust, salt and particles hundreds of miles

The VP of Customer Experience at an international hotel chain is constantly looking for ways to improve customer service, whethe

mojhsa [17]

Answer:

The correct answer is Points of interaction.

Explanation:

The term touchpoint refers to all the points of contact between the client and a brand “that imply an interaction with a human need, at a specific time and place” (Risdon, 2013).

If there is an interaction then there is also an exchange of value between the individual and the organization. And professionals in Customer Experience have to understand what kind of value flows. We must ensure that the perceived value is greater than the cost.

On the other hand, the fact that an interaction occurs before a specific human need tells us that we must know what drives it. The need is what marks the nature of the interaction. In other words, the design of an experience changes radically depending on the needs involved.

8 0

3 years ago

CA5-5 WRITING (Cash Flow Analysis) The partner in charge of the Kappeler Corporation audit comes by your desk and leaves a lette

zvonat [6]

Answer:

Explanation statement of cash flow for the year ended December 31.2017

Cash flow from operating activities

Net income 100,000

Add back depreciation 10,000

Add back amortization 1,000

Add back loss on asset sales 5,000

Increase in account receivable(40,000)

Increase in inventory (35,000)

Decrease in accounts payable (41,000) (100,000)

Net cash from operating activities 0

Cash flow from investing activities

Sales of land 25,000

Purchase of equipment (100,000)

Purchase of Land (200,000)

Net cash from investing activities (275,000)

Cash from financing activities

Payment of dividends (10,000)

Redemption of bonds (100,000)

Bet cash from financing activities (110,000)

Net decrease in Cash ( 385,000)

Cash balance in January 1, 2017 400,000

Cash balance in December 31 , 2017 15,000

Workings

1)

The disparity between the net income and the cash floe are as a result loss of cash to operating activities as a result of cash tied down to increase in receivable and inventory and also to an increase in payable leading to an overall cash generated by operating activities of 0

Moreover , a larger portion (300,000) of the opening cash balance(400,000) for the year was used in acquiring land and equipment and also 100,000 used in the redemption of bond. , even though this reduced the interest expense and improve equity , yet it was a big blow to the cash flow.

2)

The importance of cash flow is that it helps to analyse and monitor cash movement and cash available for the purpose of business activities towards liquidity and long term solvency.

3)

Renewable sources of cash flow are generated from the company's operating activities as the cash used for the financing and operating activities are generated from this medium.

4)

Suggestion to improve cash flow for Kappler are

Reduce the level of inventory held
Negotiate with the account payable for a longer trade payable payment period
Reduce the trade receivable collection period
Payment of dividends and redemption of bonds van be suspended till alter date when adequate cash is available
it can also negotiate for external sources of financing

4 0

3 years ago

Capital Consulting Company had 390,000 shares of common stock outstanding on December 31, 2017. On that date, there were also 4,

Nina [5.8K]

Answer:

Basic earning per share = $3.69

Explanation:

Earning per share (EPS) = earnings available to ordinary shareholders/ number of ordinary shares

Number of ordinary shares = 390,000 × 2 = 780,000 units

Net income 2,900,000

Preferred dividend ( 24,000)

Earnings available to shareholders 2,876,000

Number of ordinary shares 780,000 units

Earnings per shares = $2,876,000/780,000 units

= $3.69

5 0

3 years ago

Youâre a project manager working on a software development project. You are working hand in hand with a systems analyst who is c

Luba_88 [7]

Answer:

The option is B. Project manager with input from systems analyst.

Explanation:

A project manager is an individual who has the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

The roles of a project manager include, but not limited to:

Planning and Defining Scope

Activity Planning and Sequencing

Resource Planning

Developing Schedules

Time Estimating

Cost Estimating

Developing a Budget

Documentation

Creating Charts and Schedules

Risk Analysis

However, Project Managers can not work alone, they will therefore work with experts and people who are skilled in their field. They will form a team that will report to the project manager, and work together to ensure the success of the project.

From the explanations above, we can conclude that the systems analyst will only provide input that will help the project manager in making decisions about the management of the project.

5 0

3 years ago

Jan is risk-averse, but wants to earn the best rate of return in less than two years. which investment would most likely meet ja

oksian1 [2.3K]

Jan needs bonds-based mutual funds as an investment in which he wants to earn the best rate of return. It mostly consists of individual bonds wherein it is compiled in a portfolio. A bond fund when then produced incomes from underlying bonds measured in incomes.

5 0

3 years ago

Winds sweep the sea floor of the Arial sea and blow dust, salt and particles hundreds of miles​

Winds sweep the sea floor of the Arial sea and blow dust, salt and particles hundreds of miles