Fernando is a nursing assistant who is working with a patient. The patient will not look at him when he makes eye contact, and t
he patient's father answers the questions Fernando asks the patient. Fernando notices the patient's nonverbal communication and asks another question directly of her, which her father again answers. Fernando assumes the patient is either not paying attention or is rude. Which did Fernando do incorrectly? ask the patient additional questions
If Fernando had asked the father for the patient to speak, the father has a much greater influence on the child than Fernando, therefore the patients will most likely listen and answer his questions.
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