The did not combine like terms correctly.
Step SHOULD'VE went like this:
20-26=-6 & -34+60=26
-6+9=3
3=26
Divide!
3÷3=0 ⇒26÷3=8.6666.....
or (rounded)
the answer would be 8.7
The first blank is "division" and the second blank is "multiplying"
12 / (3) = 4
5 x 3 = 15
15 + 4 = 19