1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
kirza4 [7]
3 years ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
nikitadnepr [17]3 years ago
8 0

Answer:

The correct option is B: Gap 2

Explanation:

The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.

You might be interested in
Jane receives utility from days spent traveling on va- cation domestically (D) and days spent traveling on vacation in a foreign
sammy [17]

Answer:

Explanation:

A point on U=800 is (5, 16)

From BL:

400*F+100D =4000

400*5+100*16 =3600<4000

Therefore u = 800 affordable.

U= 1200

F = 1200/10D

If D = 20

F = 1200/200

=6

Now from BL:

400*6+100*20= 2400+2000=4400>4000

Not affordable.

Maximization:

L = 10DF+ʎ[100*D+400*F – 4000]

Differentiating wrt D and F:

dL/dD = 10F + ʎ*100

dL/dF = 10D +ʎ*400

equating to zero;                      

ʎ= -F/10

ʎ=-D/40

equating the two:

F/10=D/40

D = 4F

From BL:

400*F+100*D = 4000

400F+100*4F = 4000

800F = 4000

F = 5

D = 4*5=20

7 0
4 years ago
Jake considers himself to be a follower of Thomas Malthus. Which of the following statements would Jake be most likely to make?
Ber [7]

Answer:

D

Explanation:

The Malthus theory states that population should be controlled because there are no enough resources to please the future needs. This is how it works: in the short-run there is a change in technology that leads to an increase in income. Because people have more income, better life standards, the birth rate increases and exceeds the death rate. In the long-run total income would have to be distributed between more people than before and the economy reaches the equilibrium again, in which the birth rate equals the death rate.

In other words, econmic success becomes a reproductive success.

3 0
3 years ago
According to the _____________ of Alderfer’s ERG theory, an already-satisfied lower-level need can become reactivated when a hig
BaLLatris [955]

Answer:

regression theory

Explanation:

According to the <u>regression theory</u> of Alderfer’s ERG theory, an already-satisfied lower-level need can become reactivated when a higher-level need cannot be satisfied.

Alderfer proposed a regression theory to go along with the ERG theory, where he propounded that <u>when needs in a higher category are not met then individuals redouble the efforts invested in a lower category need.</u>

For example if self-actualization or self-esteem needs in the Maslow's hierarchy of needs are not met then individuals will invest more effort in the physiological and safety category in the hopes of achieving the higher need.

4 0
3 years ago
Conversations with people who start their own business often reveal that Group of answer choices most small business owners begi
Umnica [9.8K]

Answer:

Conversations with people who start their own business often reveal that many small business owners got their entrepreneurial idea from a previous job.

Small businesses are started either as a sole proprietorship or partnership, where they sell fewer resources than a larger company. Entrepreneurial ideas come from starting the business from previous jobs to help the small business make maximizing profit

Hope this helps ;)

7 0
3 years ago
“Business may be owned by an individual or a group of persons.” In the light of the
BabaBlast [244]
A successfull investment

4 0
3 years ago
Other questions:
  • <img src="https://tex.z-dn.net/?f=%5Crm%7B%5Cpink%7B%5Cunderline%7B%5Cunderline%7B%5Cblue%7BANSWER%3A-%7D%7D%7D%7D%7D" id="TexFo
    7·2 answers
  • Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Stat
    9·1 answer
  • Why don't government planners try to end seasonal unemployment?
    6·2 answers
  • A church put advertisements in its weekly bulletins to encourage its members to participate in the services by telling a brief,
    6·1 answer
  • Tom maintains a popular blog that highlights restaurants in the Chicago area. Tom provides recommendations on the restaurants, p
    12·1 answer
  • Thomas is thinking about the car he wants to buy in a few years. He doesn't know what he should do right now so that he can buy
    9·2 answers
  • True Moto Corp. (TMC) is a leading automobile company. The company has been able to sustain its competitive advantage primarily
    14·1 answer
  • "Firms in the monopolistically competitive movie industry face excess capacity. This means that there are ________ movies than t
    9·1 answer
  • Calcular el interes que genera un capital emprestado de $ 15500 a una tasa del 6,5% anual durante 240 dias
    11·1 answer
  • Which of these is NOT human capital?
    9·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!