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kirza4 [7]
3 years ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
nikitadnepr [17]3 years ago
8 0

Answer:

The correct option is B: Gap 2

Explanation:

The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.

You might be interested in
Sexton, Corp., has projected the following sales for the coming year: Q1 Q2 Q3 Q4 Sales $ 860 $ 940 $ 900 $ 1,000 Sales in the y
earnstyle [38]

Answer:

                                                   Q1               Q2             Q3            Q4

a. Payment of accounts ($)     258.00       282.00       270.00    300.00

b. Payment of accounts ($)     258.00       282.00       270.00    300.00

c. Payment of accounts ($)     258.00       282.00       270.00    300.00

Explanation:

Given:

                              Q1                Q2           Q3           Q4

Sales ($)               860              940         900         1,000

Therefore, we  have:

a. Calculate payments to suppliers assuming that the company places orders during each quarter equal to 30 percent of projected sales for the next quarter. Assume that the company pays immediately. (Do not round intermediate calculations and round your answers to 2 decimal places, e.g., 32.16.)

This is done as follows:

                                                 Q1                Q2           Q3            Q4

Order (30% of Sales) ($)      258.00       282.00       270.00    300.00

Payment of accounts ($)     258.00       282.00       270.00    300.00

b. Calculate payments to suppliers assuming a 90-day payables period. (Do not round intermediate calculations and round your answers to 2 decimal places, e.g., 32.16.)

A 90-day payables period implies that the payment has be made within the next 90 days or within one quarter or the same quarter. Therefore, we have:

                                                 Q1               Q2             Q3            Q4

Order (30% of Sales) ($)      258.00       282.00       270.00    300.00

Payment of accounts ($)     258.00       282.00       270.00    300.00

c. Calculate payments to suppliers assuming a 60-day payables period.

A 60-day payables period implies the payment for the Order in each of the quarters has to be made in the same quarter.

Therefore, we have:

                                                 Q1               Q2             Q3            Q4

Order (30% of Sales) ($)      258.00       282.00       270.00    300.00

Payment of accounts ($)     258.00       282.00       270.00    300.00

Note:

It can be observed that the answer look the same for all the questions.

6 0
3 years ago
A company has a process that results in 36000 pounds of Product A that can be sold for $8 per pound. An alternative would be to
RoseWind [281]

Answer:

Sell now, the company will be better off by $25,200

Explanation:

The effect of the action of shown below:-

Profits if sold now = Product Pound A × Sold pound

= 36,000 pounds × $8

= $288,000

If processed further Profits

= (36,000 x $14) - $241,200

= $262,800

Selling product A now = Profits if sold now - Further Profits

= $288,000 - $262,800

= $25,200

6 0
3 years ago
A broker is an agent who:A. Trades on the floor of an exchange for himself or herself.B. Buys and sells from inventory.C. Offers
Viefleur [7K]

Answer:

D. brings buyers and sellers together

Explanation:

6 0
3 years ago
Sterling Morrow, a fashion brand known for casual dresses, is launching a new product line: Carry Tu, a line of women’s fashion
Rina8888 [55]

Answer with Explanation:

If the company desires Carry Tu product line to breakeven within first 8 months then my recommendation would be to target working class women. This is because working class women spend most of their earnings on fashion bags, clothing, shoes, satchel, makeup, overnight bags, cell phones, jewelry, etc. So if we are targeting a customer who has higher purchasing power then it is more likely that our quality product will breakeven very quickly. A working class women roughly owns 2-4 bags which means their is huge market for Carry Tu, especially in the case of working class women. Other items like overnight bags, satchel, card holder key-chains, laptop bags, etc will be adding value due to growing demand of quality products and shopping habits of working class women.

Satchel is usually used by both students and working class women, now again it will be one of the most value adding product among the Carry Tu product line.

Laptops bags are rarely used as the companies that sell their products has a laptop with bag in a package offering. So it will be less value adding item. Likewise card-holder key-chains are also rarely used by students and working class women.

Overall assessment shows that the best customer segment that the company must focus should be working class women.

<u>Pricing Strategy for Carry Tu Line:</u>

The pricing strategy of the company must be increasing sales oriented which would increase the demand of the product if the purchasing power of the customer is not much high. If the product is differentiated and quality oriented and also that the customer's purchasing power is high enough then the company must charge higher cost to reflect its brand and quality product.

The satchel is widely used by the students and working class women who work in small organizations, hence the company must follow penetration pricing strategy. This is the strategy that will help in covering the fixed cost by earning small contribution on each product. It will also increase the sales which means the total contribution will be enough to cover fixed cost of the organization. This pricing strategy is mostly followed to increase the market share and as in the case of Carry Tu, it is a new entrant in the market, hence pricing low would be helpful in developing customer relation and covering the fixed cost so that the company breakeven in first 8 months of operation.

Overnight bag and laptop bags are mostly used by the working class women who prefer differentiated and quality products. Which means that the product will be differentiated and quality product to compete with Grazzi. The company must follow Competitive pricing strategy so that the customer perceives similar value that Grazzi is offering in the market.

Card-holder key-chains are rarely purchased by working class hence it will also follow penetration pricing strategy to increase its sales and increase the total contribution earned on its sales.

The pricing strategy are based on the market condition of Carry Tu as it is a new entrant in the market and is based on Grazzi brand valued by customers.

7 0
3 years ago
Adam, the owner of The Toy Box (a toy store), has chosen his products carefully. They are all handmade of wood; none are cheap g
xz_007 [3.2K]

Answer:

b. blue ocean strategy

Explanation:

Instead of competing against rival companies in the mass-produced games market (red ocean), Adam is carving out his own market by offering the consumer a higher end product that, although is still composed of games, consists a in whole new segment with much less competition, if any (blue ocean).

Therefore, the correct answer is b. blue ocean strategy

4 0
3 years ago
Read 2 more answers
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