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kirza4 [7]
3 years ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
nikitadnepr [17]3 years ago
8 0

Answer:

The correct option is B: Gap 2

Explanation:

The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.

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Explain the following definition of marketing ethics
Sloan [31]

Answer:

Explanation:

The concept of ethical marketing refers to the way in which companies and / or enterprises market their goods and services: the focus does not only revolve around the benefits of their offer for customers, but also on how they impact on causes and / or responsible actions with society and / or the environment ..

7 0
3 years ago
Results from Nedlog Company are as follows: Operating Income $8486 Total Assets $15262 Current Liabilities $3869 Sales $34655 Ta
kotegsom [21]

Answer:

sales margin = 24.4%

Explanation:

given details:

Operating Income -  $8486

Total Assets-$15262

Current Liabilities-  $3869

Sales-$34655

we know that sales margin is given as

Sales Margin = \frac{operating\ Income}{Sales}

where,

operating income is $8486

sales - $34655

putting all value in the formula to get sales margin value

sale margin = \frac{8486}{34655}

sales margin = 0.244

sales margin = 24.4%

6 0
3 years ago
A student bought a $75 used guitar and agreed to pay for it with a single $80 payment at the end of 3 months. What is the nomina
Wewaii [24]

Answer:

29.5%

Explanation:

Effective interest rate is the actual interest rate that a investor receives on invesment or a borrower pays on loan including the compounding effect.

APR = (80 - 75) / 75 = 0.067 = 6.67%

Effective interest rate = ( 1 + APR )^n - 1

Effective interest rate = ( 1 + 6.67% )^4 - 1

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Effective interest rate = 1.2947 - 1

Effective interest rate = 0.2947

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8 0
3 years ago
On April 1, 2017, Jiro Nozomi created a new travel agency, Adventure Travel. The following transactions occurred during the comp
Radda [10]

Answer:46795

Explanation:

7 0
3 years ago
The board of directors of Benson Company declared a cash dividend of $1.50 per share on 42,000 shares of common stock on July 15
Helga [31]

Answer:

D. Debit to Dividends Payable.

Explanation:

The first thing we have to keep in mind is that dividends are liabilities, that is, they represent cash outflows for the corporation. In the example, we can distinguish two moments: the declaration of a cash dividend and its effective distribution. Next, we will analyze them from an accounting point of view:

  • On July 15, 2014, Benson Company declared a cash dividend. In accounting terms, on that day the “Retained Earnings” account was debited. Remember that this account is the one that records the profits that the company has obtained to date. So, what was done was to <em>subtract</em> that part that is to be distributed among stockholders. This amount is then transferred to a current liability account called “Dividends Payable”. In this case, money was <em>added</em>, therefore, the account was credited.

  • On August 15 dividends were distributed. That day, the "Dividends Payable" account was debited, or, in other words, its money was <em>discounted</em>, because it is now in the hands of shareholders.
8 0
3 years ago
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