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kirza4 [7]
3 years ago
11

Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index

is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4
Business
1 answer:
nikitadnepr [17]3 years ago
8 0

Answer:

The correct option is B: Gap 2

Explanation:

The gaps model of service quality, which is also referred to as the 5 gaps model is a vital framework used by organization to ensure customer satisfaction. The Gap 2 model is normally between the perception of the management and what the actual experience of the customer is. In the Gap 2, managers always ensure that organization are delivering and defining the level of quality service they need. From the question Fedex is dealing with actual customer-defined performance standards and this indicates that they are a closing provider of the gap 2 of the gaps model of service quality.

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Banks work to earn a profit by selling financial services Group of answer choices True or false?
insens350 [35]

Answer:

True

Explanation:

Financial services are the activities rendered by any financial institution such as the banks to their customers. Most of the services are done at a fee that makes the main source of revenue for banks. The revenue is spent to pay the overall expenses of the bank. If the expenses are lower than the revenue, a bank makes profit. If expenses exceed revenue, a bank makes loss which is not mostly the case. Therefore, it is true to say that banks work to earn a profit by selling financial services.

5 0
4 years ago
Your corporation has the following cash flows: Operating income $250,000 Interest received $ 10,000 Interest paid $ 45,000 Divid
masha68 [24]

Answer: $88,400

Explanation:

My corporation Plc

Corporate tax for the year

Operating incom $250,000

Interest received $10,000

Interest paid ($45,000)

Dividends received $6,000

Taxable income $221,000

Since the tax rate is 40%

Tax= 0.4x($221,000) = $88,400.

NOTES

Taxable income is (250000+10000+6000-45000)

Interest paid is in bracket because it's a deduction.

70% of dividends received is excepted from tax

0.3x20000=$6000

Dividends paid out is after tax has been deducted.

8 0
3 years ago
To join an upscale country​ club, an individual must first purchase a membership bond for​ $20,000. In​ addition, monthly member
OverLord2011 [107]

Answer: $61,697.90

Explanation:

GIVEN the following ;

Membership bond = $20,000

Monthly membership due= $250

Annual percentage rate(APR) = 6% = 0.06

monthly rate (r) = 0.06 ÷ 12 = 0.005

Payment per period(P) = $250

Using the formula for present value of ordinary annuity:

PRESENT VALUE (PV) =

P[(1 - ((1 + r)^(-n)) ÷ r]

$250 [ 1 - ((1 + 0.005)^-360))÷0.005]

$250 [( 1 - (1.005)^-360)÷ 0.005]

$250 × [0.83395807196 ÷ 0.005]

$250 × 166.791614392335

PV = $41,697.90

Membership bond + present value

$20,000 + $41,697.90

= $61,697.90

8 0
3 years ago
Merone Company allocates materials handling cost to the company's two products using the below data:
wariber [46]

Answer:

d. $86,400.00

Explanation:

The computation of the  total materials handling cost allocated to the prefab barns is given below:

Total Materials Handling Cost is $228,300

Total is

= 6600 ×860 + 9600 × 360

= $5,676,000 + $3,456,000

= $9,132,000

Allocation Rate = Total Materials Handling Cost ÷ Total direct labor hours  

= $228,300 ÷ $9,132,000

= $0.025

Now

Total Materials Handling Cost allocated to prefab barns is

= Allocation Rate×  direct albor hours for Modular Homes

= $0.025 ×  $3,456,000

= $86,400

6 0
3 years ago
Optimal Choice of Milk and Honey. The price of milk is $2 per gallon, and the price of honey is $4 per jar. Hal's income is $16.
yarga [219]

Answer:

Assuming that Hal spends all of his income on honey and milk, the combination of milk and honey that will maximize his total utility is <u>2</u> jars of honey and <u>4</u> gallons of milk.

Explanation:

This question is missing a table that should be as follows:

quantity    total util.       marginal        quantity    total util.       marginal  

of milk        from milk     utility per $   of honey   from honey  utility per $

1                     32                  16                  1                  44                11

2                    60                  14                 <u> 2                 84                10</u>

3                    84                  12                  3                120                 9

<u>4                   104                  10</u>                  4                152                 8

5                   120                   8                  5                180                 7

6                   132                   6                  6                204                6

7                   140                   4                   7                224                5

8                   144                   2                   8                240                4

We should purchase quantities that yield the same marginal utility per dollar spent, options are:

  • <u>4 gallons of milk and 2 jars of honey ⇒ total cost = $8 + $8 = $16</u>
  • 5 gallons of milk and 4 jars of honey ⇒ total cost = $10 + $16 = $26
  • 6 gallons of milk and 6 jars of honey ⇒ total cost = $12 + $24 = $36
  • 7 gallons of milk and 8 jars of honey ⇒ total cost = $14 + $32 = $46

7 0
3 years ago
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