Question

The supervisor of an automated teller machine (ATM) facility learns that the machine is not functioning efficiently because it uses an old software. According to the organizational decision buying process, which of the following should the supervisor do next?
a) The supervisor should look for a new software.
b) The supervisor should place an order for an alternative software.
c) The supervisor should evaluate the performance of the existing software.
d) The supervisor should immediately buy a new machine.
e) The supervisor should identify and define the type of update needed.

Answer 1

Answer:

E) The supervisor should identify and define the type of update needed.

Explanation:

The 5 stages of the organizational decision buying process are:

1. Awareness and recognition
2. Specification and research
3. Request for proposals
4. Evaluation of proposals
5. Order and review process

The supervisor already passed stage 1 since he/she realized that their was a problem and it must be solved. The supervisor is currently in stage 2 since he/she must identify what type of software update is needed. The supervisor should try to be the most specific as possible including all the technical details that he/she is aware of.