Answer:
1. "lack of documentation in the implementation project."
2. "resistance from end users for IS implementation."
Explanation:
Some of the general challenges of implementing change are:
1. Lack of Proper Planning.
2. Low Employee Morale.
3. Lack of Consensus.
4. Adopting New Technology.
5. Failing to Communicate.
6. Resistance
However from the scenario, we see two major challenges of IS implementation which also agrees with the general challenges of change management and implementation.
1. Lack of documentation in the implementation project: The issue of lack of documentation during implementation is in relation to 'lack of proper planning' because such documentation will be invaluable when it comes to training the staff about the change that has been implemented. Lack of implementation documentation will also lead to inability to communicate the progress of the implementation to Staff. In summary implementation documentation are necessary for understanding whatever change(s) will happen as a result of such project.
2. Resistance from end users for IS implementation: This is not a problem peculiar to this scenario but as can be seen from the general problems of implementing organisational change, 'resistance' is a problem.
Such resistance is caused by other factors like 'lack of communication' and 'lack of consensus'. Employees always do resist change because they are already used to the old way of doing things and possibly were not part of the decision to implement an IS.
These challenges can be addressed by staff engagement, staff training on the change and effective communication.
