Answer:
Escalation rules
Explanation:
Escalation rules are provisions in a software that allows it to reroute a case that meets certain criteria such as number of hours it stays open and unresolved.
Escalation rules are used on software Salesforce CRM package to escalate cases that need attention.
In the given instance where the Vandelay Industries' VP of support wants an automated way to notify the support team when an unresolved case has been open for over six hours, escalation rules can be used to alert support managers.
Answer:
Personal elaboration
Explanation:
Personal elaboration is the simplest and important form of recall memory. In this process, the consumer can recall the deepest comprehension and then there is the greatest chance to recall accurately.
Different strategies play a great part in this process.
- To describe the place in details
- Use very specific words
- Show taste, smell, feeling, smell.
- To show the comparison between two similar things
- To use the exact words from another person
- To describe something movement about objects
- Show the feeling that how something has happened
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Answer:
Theory X Manager
Explanation:
Douglas McGregor presented this perspectives of human being named as Theory X (which is labeled as negative).
McGregor after studying the manager's behavior and how they are dealing with their employees, came to the conclusion that the manager’s views of the nature of human beings are built on the particular assumptions taken from their behavior.
According to Theory X, managers tend to believe that not liking the work is present in employee nature and therefore it is necessary to direct or even force them to perform tasks and their required job.
To put it another way, theory X basically tries to put that all humans and particularly employees are lazy, and they don't want to work, they are required to pull and push for doing so.
<span>Street Survivors was the fifth studio album of the rock group Lynyrd Skynyrd, recorded in 1977. In October of that year, a small plain carrying members of the band as well as managers and support personell, crashed near Gillsberg, Mississippi. Lead Vocalist Ronnie Van Zant, guitarist Steve Gaines, and backup vocalist Cassie Gaines were among the six killed.</span>
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