Question

During a downturn in the hotel​ industry, chip​ conley, founder of joie de vivre​ hospitality, dealt with the situation by not taking pay himself and reducing​ managers' salaries, but not reducing​ line-level employees' pay. With regard to dealing with this​ issue, these decisions can be seen as​ a(n) ______.

Answer 1

I believe the answer is: Strategy

Strategy reefers to planned decision that is used to achieve a certain goal. In the example above, the goal of the hotel is to survive the downturn.

Conley realized that front-employees are the most curical resources in such situation since they are basically the main people that directly handled the customers. So, he choose a strategy to improve their general welfare and sacrificing his own needs.