Answer:
Touch points
Explanation:
Touch points of a business are the points at which there are contact with the customer in the course of a business providing service to the customer.
For example a customer may encounter a business brand on its website, through add, or calls to its customer service.
In the given scenario Fairmont Hotels inputs information about a guest's preferences into a database, which is referred to by the employees the next time the guest returns to the hotel.
This is a record of touch points with customer to guage how to give him better service in the future
National governments usually borrow money to fund their current expenditures as it to cover up their debts
Answer:
AnyCo's BOD should opt for Over the internet distribution mode.
Explanation:
As per the attached sheet, please see that considering the different cost of various alternatives, over the internet distribution mode seems to be the most lucrative one.
The answer is forced ranking. Forced Ranking Performance
Review System, refers to the management tool wherein the management intensely
evaluates its employees yearly to identify the best and the worst performing
employees in the firm or business, using person-to-person comparisons, in the
situation given only the top twenty percent in terms of sales will be able to
receive a bonus, which shows exactly what Forced Ranking is all about.
