Answer:
Expectancy theory
Explanation:
Expectancy theory states that when an individual is faced with different choices they will be motivated in a certain way in choosing a particular option based on what they expect to be the result of the choice.
So behaviour is affected by perceived result or consequence of a particular choice.
In the given scenario Joyce works hard and puts in many extra hours, and getting a promotion is most important to Joyce.
So because of her expectations that manager must recognise that:
(1) she is putting in hard work and long hours to obtain a promotion,
(2) what motivates Joyce will change over time (if she does not get the promotion), and
(3) he must clearly show Joyce how to attain the desirable reward.
Answer:
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
Explanation:
This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:
1. Stay calm and don't take things personally.
2. Listen carefully and if pertinent express your apologies.
3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.
4. Solve the problem and do follow up.
The last step of the human resource planning system is to: establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labour force
Explanation:
Human Resource Planning (HRP) is the method of forecasting the company's future human resource demands and deciding how the company's existing human resources expertise can be used to meet these requirements.
The strategy employed by the company to keep a steady supply of qualified personnel while avoiding vacancies or surpluses in its workforce is human resources preparation. A successful HRP approach will mean a company's competitiveness and profitability.
The HRP process consists of four key steps:
- These include study of current labour supply,
- Labour demand forecasts,
- The balance of expected job demand and supply, and
- Support for organisational priorities.
Companies that manufacture identical items through a series of uniform production steps use to determine the cost per unit produced a process costing system.- b)
You need to give the answer choices, but a bank account is good, savings account, or insurance