Marigold servers, a web services firm, has experienced a 7% decline in revenues in consecutive quarters. In an effort to reduce
operating costs, managers reduced the customer service staff from 12 employees to 6. Management also enlisted the remaining employees to help produce a new company vision: to give customers of all budgets a customizable, stress- free web hosting experience. What is wrong with this scenario? Marigold's vision is not customer-oriented
Internal stakeholders were not invested in defining the vision.
Marigold's organizational structures do not align with the vision.
Marigold's vision is not aspirational.
Marigold's organizational structures do not align with the vision.
Step-by-step explanation:
Based on the information provided within the question it can be said that Marigold's organizational structures do not align with the vision. This is because Marigold wants to provide a stress free experience for the customers, in order to do this they need to provide excellent customer service, which they just reduced their customer service department by half. Therefore they are doing the opposite of what their vision needs to succeed.
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