It is not the CEO or the top-level managers who will be using the new integrated system once it has been deployed. It is the staff members who will need to gradually adapt to the changes that come with the new IS.
Deploying the new IS is one thing, convincing employees to accept the change is another thing. Getting user acceptance is important for quicker adjustment.
Explanation:
Below are the strategies that Mark’s organization will use to improve user confidence for their new IS
Outline a plan – Have an implementation plan and focus on how and when the IS will be deployed.
Organize training sessions – Train on the overview of the entire features of the software, guide them to find settings, import and export data and how they can integrate the IS with other 3rd party applications and many other important aspects required for them to work. Depending on the complexity of the new system, it should not take long to train.
Other crucial things that are required include configuring all settings according to the users’ needs, import all the data that was initially used by the users from other apps, and outline clear process design. It is also important to launch the IS to specific pilot groups first and allow them to familiarize themselves with the application and request them to provide feedback before it is fully launched. Mark's organization can go the extra mile and create a getting started guide.
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