Question

Which of the following Lean principles reflects the ability of a customer to move through a process? a) Value b) Flow c) Pull d) Perfection

Answer 1

Answer:

The correct answer is A) Customer Value

Explanation:

Value is always defined by the paradigm of the Customer.

It starts with the end product in mind then works back to how the product can be achieved, each time modifying the process until all waste is eliminated.

Everything along the production or manufacturing chain that does not contribute to the end-value expected by the customer is eliminated.

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