I think sorry if I'm wrong
The answer is D. They both accepted the idea also
Maddie should ask her doctor what the terms he/she used (that she didn't understand) mean. Or she can go the sarcastic route and just say "In English please."
Answer:
Because they may have difficulty reading the instructions given to them.
Because they may have limited knowledge of health information.
Because they don’t understand the health information being given to them.