Answer: Two factor theory
Explanation:
This theory was developed by Frederick Herzberg. It states while there are factors that leads to job satisfaction in a workplace, there are also another factor that leads to job dissatisfaction. The fact that there are independent of each other makes it the TWO-FACTOR theory. The two factors observed by Frederick are motivators and hygiene factors. Motivators will make employees more productive while in the absence of hygiene factors, employees will work less.
Kenya Airways is known to have an unsatisfactory and lingering issues with customers relationship and because running their business with CRM, they were able to effectively handle it
<h3>What was the main cause of failure of Kenya
Airways?</h3>
A key factor to the fall of Kenya Airways was Poor customer relations as this lead to a lot of flight cancellation which the airline was said to have heaped the blame on the lack of passengers.
Note that Customer Relationship Management (CRM) are methods, strategies and tools used by firms to run, manage and analyze customer interactions.
Note that, Kenya Airways is known to have an unsatisfactory and lingering issues with customers relationship and because running their business with CRM, they were able to effectively handle it
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A.) Income, Lifestyles, and Beliefs. The rest don't make sense.
