After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.
- In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.
- In the case of Wintergarden Resort, the knowledge gap is quite big.
- Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.
- To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:
- The pool should be properly heated;
- The rooms should be ready before the customers arrive;
- The singer should be able to sing;
- The breakfast should be fresh.
Learn more about the topic here:
brainly.com/question/25280433
Answer: Behavioral Observation Scale (BOS)
Explanation: This is a variation of Behaviorally Anchored Rating Scale (BARS).
A subjective measure on which the frequency with which an employee performs a behavior is indicated.
It uses all behaviors necessary for effective performance to rate performance at a task.
China, North Korea, South Korea
1.make an observation
2.research
3.form a question
4.from a hypothesis
5.conduct an experiment
6.record your results
Answer:
This would be an example of a mood swing or emotional swings
Explanation: From my understanding, it is common for people with BPD to have intense swings of emotion(it's one of the most common symptoms) Marie's mood swings would be very intense assuming she hasnt began treatment yet.
