Question

Holly is a flight attendant for an international airline. Sometimes, despite being tired and grumpy, she needs to stay cheerful and friendly on her job. Being a flight attendant requires her to not give vent to her emotions. Holly's efforts at managing her emotions are an example of _____.

Answer 1

Answer:

Emotional labor

Explanation:

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors