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jolli1 [7]
2 years ago
8

When a customer service manger works to diffuse a situation with an irate customer, which of mintzberg's roles is he/she taking

on? liaison disturbance handler negotiator resource allocator leader
Business
1 answer:
Mrac [35]2 years ago
3 0
He/she is handling a handler negotiattor
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A manager’s position in the organization, ability to give out rewards, and other factors give the manager ____________, which is
Flura [38]
It is the influence
3 0
2 years ago
Skysong Company signed a long-term noncancelable purchase commitment with a major supplier to purchase raw materials in 2021 at
k0ka [10]

Answer:Skysong journal $

Date

December 2020

Raw material Dr 984,100

Loss on raw material 48,000

Supplier Cr 1,032,100

Narration. recognition of raw materials purchased at agreed value.

2021

Supplier Dr. 1,032,100

Bank Cr. 1,032,100

Narration. Payment for raw materials purchased at agreed value.

Explanation:

The raw materials needs to be paid for at the agreed value not withstand ing the fall in value. However stock are to be recognized at cost or net realisable value which ever is less and since the market value of the stock has dropped this has to be recognized as a loss in the income statement to avoid the stock been over value.

6 0
2 years ago
Which one of the following parties can sell shares of ABC stock in the primary market?-ABC company-Any corporation, other than t
mihalych1998 [28]

Answer:

ABC company

Explanation:

Basically there are two markets i.e primary market and the secondary market.  

The primary market is the market in which the initial public offer is taking place that means the new security is first offered to the public by the company whereas, in the secondary market, the broker or investor is involved while offering the securities.  

In the given situation, the ABC company itself is involved while selling the shares of ABC stock in the primary market

3 0
3 years ago
If a 25 percent decrease in the price of sapphires causes a 15 percent decrease in the quantity of diamonds demanded, then the c
natta225 [31]
To solve for the cross-price elasticity of demand:
Take the quantity of the diamonds demanded and divide it by the decrease in the price of sapphires. 
Cross-price elasticity of demand = 15/25
Cross-price elasticity of demand = 0.6

When you are solving for the cross-price elasticity of demand, you are seeing the response to the demand of a item when price changes for another good. 
4 0
3 years ago
The VP of Customer Experience at an international hotel chain is constantly looking for ways to improve customer service, whethe
mojhsa [17]

Answer:

The correct answer is Points of interaction.

Explanation:

The term touchpoint refers to all the points of contact between the client and a brand “that imply an interaction with a human need, at a specific time and place” (Risdon, 2013).

If there is an interaction then there is also an exchange of value between the individual and the organization. And professionals in Customer Experience have to understand what kind of value flows. We must ensure that the perceived value is greater than the cost.

On the other hand, the fact that an interaction occurs before a specific human need tells us that we must know what drives it. The need is what marks the nature of the interaction. In other words, the design of an experience changes radically depending on the needs involved.

8 0
3 years ago
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