What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer: quantity demanded for the good will increase (D)
Explanation:
Monopolistic competition is an imperfect competition where there are many producers that sell products that are differentiated from each another e.g through quality or branding.
In a monopolistic competitive market, firms maximizes profits when marginal revenue equals to the marginal cost. The demand curve of a monopolistic competitive market is downward sloping which means that as price reduces, the quantity demanded for the good will increase.
Answer:
Price weighted index
Explanation:
A price weighted index is an index used in stocks where each company that is part of the index makes up a fraction of the total, and is proportional to its price per share.
Higher weight is given to sticks that have higher prices.
Rice weighted index is a good way to track track portfolio performance that best match for your portfolio.
Answer:
Option B
Explanation:
Option B:
Prevent a company from becoming overly focused on the near term and losing sight of larger trends and opportunities.
