Call 911 would definitely be the first step followed by, administer chest compressions. If chest compressions do not work and the person becomes unconscious you then lower the person to the ground and try to clear the airway. Finally you perform rescue breathes, and if the chest does not visibly rise that is when you begin to preform CPR until rescue vehicles arrive.
I would listen to her. Don't interrupt unless she allows you to. She is very sad at this time and needs someone to tell everything to. Don't say anything that might bring her down. Tell her postive things!
By just making them feel better about themselves everyday and not letting them give up on life we all care about them , some people just dont show it in the best of ways....
