Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
Helmut is about to give a presentation to his class, but he's very nervous. He feels he might explode or pass out. When the members see Helmut in front of them, they are unlikely to be able to know how nervous he feels.
<h3 /><h3>How to make a good presentation</h3>
It is essential that the speaker is confident about what he will present to his audience, so it is ideal to carry out research on the topic, base his ideas on reliable sources and carry out his presentation in a safe way.
You can also use presentation support materials to generate more interaction, such as visual aids such as posters and slides to make the presentation more dynamic.
Nervousness during a presentation for many people is a common reaction, so the ideal is to consciously manage your anxiety, demonstrating to your audience your effort and knowledge about the topic.
Find out more information about presentation here:
brainly.com/question/25562972
Answer:
The Crusades were a series of religious wars initiated, supported, and sometimes directed by the Latin Church in the medieval period. The term refers especially to the Eastern Mediterranean campaigns in the period between 1095 and 1271 that had the objective of conquering the Holy Land from Islamic rule.
I hope this helps:)
Answer:
The discovery of gold in California and Alaska was a large incentive to early American migration.
Explanation:
Answer:
Naturalistic observation, interviews, and case studies
Explanation:
Three of the most common research methods are naturalistic observation, interviews, and case studies. Each one of them brings something different to the table:
- Naturalistic observation refers to studying subjects directly on their environment without any intervention from the researcher. This is a great method because watching people behave in a natural way will be very revealing and more truthful. When subjects know they are being observed, they often change their behaviour. Naturalistic observation thus requires the observer to be as anonymous and invisible as possible.
- An interview is a research method where the subject is asked to answer to some specific questions crafted by the researcher. Interviews allow the researchers have a much closer look at the subject, trying to ascertain the motives behind their behaviour. However, a problem with interviews is that the subjects often time won't respond truthfully, but will adjust their answers to what is expected from them.
- A case study is a method that goes more in depth than the other two, and the researcher tries to learn as much as possible about the subject through a variety of other methods, like observations, interviews, surveys, etc. Case studies are much thorough and deeper investigations, but they can be very time consuming, and require a subject that is willing to facilitate the work of the researcher, which isn't always possible.
