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hodyreva [135]
3 years ago
6

________ may help to lower counterproductive work behaviors within groups.

Business
1 answer:
Bumek [7]3 years ago
7 0

Answer:

The correct answer is letter "C": Citizenship behaviors.

Explanation:

Citizenship behaviors are practices inherent from workers that are not necessarily part of the reason why they are hired but that promote a safe environment within the work field. Citizenship behaviors include <em>avoiding unnecessary conflicts at work, volunteering for overtime, </em>or <em>simply helping co-workers in their duties</em>.

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Answer:

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The PCN analysis highlights three process areas which are; <u>surrogate interaction, direct interaction</u> and independent processing areas.

<em>Service operations only exist within the areas of </em><em>surrogate interaction and direct interaction</em><em>, because they require more interaction with customers and are more personal in nature.</em>

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