Question

Businesses that strongly focus on customer satisfaction tend to: a. be less successful as there is deterioration in the quality of the products they offer to their customers. b. develop new products for customers while compromising on its features when competition is tough. c. transform their current customers into loyal advocates for themselves. d. believe that the cheapest product represents the best value for customers.

Answer 1

Answer:

c. transform their current customers into loyal advocates for themselves

Explanation:

Customer satisfaction is the utmost priority of the company.  By satisfaction its customers, the company could accomplish its set targets due to which is able to take the competitive advantage so that it could easy for the company for achieving its goals and objectives

The customer satisfaction with the company products when he or she feels that he or she invested the right amount at the right place  

So, the company aims to convert its current customers to permanent customers or current customers into loyal advocates