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nlexa [21]
3 years ago
7

Rita, a salesperson in a textile manufacturing company, makes a sales pitch to a representative of a garment manufacturing compa

ny. During the sales presentation, Rita shows the representative a few samples of the new fabric that Rita's company recently introduced in the market. The representative, however, expresses concern that her customers may not be keen on wearing clothes made of those fabrics. Rita responds to this by saying "I can certainly understand your apprehensions. Mark, from a company similar to yours, had the same concerns initially. However, we recently received feedback from him, and he says that his customers love the clothes made from the new fabric." In this case, Rita uses the _____ method to handle sales resistance.
Business
1 answer:
torisob [31]3 years ago
5 0

Answer: The options are given below:

A. forestalling

B. direct denial

C. translation

D. coming to that

E. feel, felt, found

The correct option is E.

Explanation: The feel, felt, found method is a strategy that is age-tested and has been proven to persuade customers gently into a new way of thinking about a particular product or service.

There are three separate but essential parts to the feel, felt, found method, they are;

- Feel, which is basically used in the context below:

“I understand how you feel.”

Using sentences like this will let a customer know that you heard him/her and that you can relate with his or her complaints.

- Felt, which is usually used in the context below:

“Initially, other customers felt that way.”

Using words like these is basically letting the client know that their initial thought about the product or service is common, and that it is subject to change.

- Found, which can be used in the context below:

“What they discovered, however, was that after taking so and so action was that they got positive results"

This will let the client know that there is an action that should be taken to get the desired result, and this is the action you want the client to take.

This is the strategy that Rita in the question above used.

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The annual demand for a product is 15,300 units. The weekly demand is 294 units with a standard deviation of 90 units. The cost
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The amount of cash received from the sale of bonds can be calculated by using the following formula;

Cash received = Face value of bond × Bond quote

Since $354,000 of 10% bonds are issued at 95 in this case, therefore we substitute the values in the equation to determine the amount of cash received from the sale as follows;

Cash received = $354,000 × (95 / 100)

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Therefore $336,300 cash is received from the sale if $354,000 of 10% bonds are issued at 95

To learn more about bonds; click here:

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